Privacy Policy for MH Closer

Introduction

MH Home Solutions LLC ("we," "our," or "us") operates the MH Closer mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.

1. Information We Collect

1.1 Personal Information

When you register for and use the App, we collect the following personal information:

• Account Information: Email address, first name, last name, and password
• Profile Information: User role (sales representative or administrator), company affiliation
• Authentication Data: Secure tokens and session information

1.2 Usage Data

We automatically collect certain information when you use the App:

• Device Information: Device type, operating system version, unique device identifiers
• App Usage: Features accessed, time spent in the app, interaction patterns
• Performance Data: Crash reports, error logs, app performance metrics

1.3 Content You Provide

• Photos and Images: Property photos you upload or capture for AI editing and enhancement
• Audio Recordings: Voice recordings for voice input and property description features
• Text Input: Property descriptions, notes, and chat messages with the AI assistant
• Meeting Data: Product selections, presentation interactions, and meeting-related information

1.4 Location Information

We do NOT collect your location data. The App does not access, track, or store your geographical location.

2. How We Use Your Information

2.1 App Functionality

• Provide and maintain the App's features and services
• Authenticate your identity and manage your account
• Enable AI-powered image editing and enhancement
• Process voice input for property descriptions
• Provide sales tools, presentations, and meeting management features
• Enable the AI chat assistant for sales guidance

2.2 Analytics and Improvement

• Analyze usage patterns to improve the App's performance and user experience
• Generate usage analytics for administrators
• Track sales performance metrics and insights
• Identify and fix technical issues and bugs

2.3 Communication

• Send you important updates about the App
• Respond to your support requests and inquiries
• Provide customer service and technical assistance

2.4 Security

• Detect and prevent fraud, abuse, and security incidents
• Protect the rights and safety of our users
• Ensure compliance with our Terms of Service

3. Third-Party Services

The App uses third-party services that may collect information used to identify you. These services have their own privacy policies:

4. Data Storage and Security

4.1 Data Storage

• Your data is stored securely on AWS cloud infrastructure
• Authentication credentials are encrypted using industry-standard encryption
• Sensitive data is protected using AWS security best practices

4.2 Data Encryption

• In Transit: All data transmitted between your device and our servers is encrypted using HTTPS/TLS
• At Rest: Sensitive data stored on our servers is encrypted using AWS encryption services
• On Device: Authentication tokens are stored securely using your device's secure storage (iOS Keychain / Android Keystore)

4.3 Data Retention

• Active Accounts: We retain your data while your account is active
• Deleted Accounts: When you delete your account, we permanently delete your personal information within 30 days
• Backups: Backup copies may persist for up to 90 days for disaster recovery purposes

5. Your Rights and Choices

5.1 Account Management Model

• Account Creation: Accounts are created by company administrators when you join the sales team
• Access Credentials: Your administrator provides you with login credentials
• Account Updates: You can update certain profile information through the App's Settings screen
• Account Deletion: When you leave the company or no longer need access, your account is deleted by company administrators

5.2 Access and Update

You can access and update limited account information through the App's Settings screen, including:

• Profile photo
• Display preferences
• App settings

For changes to your email address, name, or other core account information, please contact your organization's administrator.

5.3 Account Deletion

Your account is managed by MH Home Solutions LLC administrators:

1. When you leave the company or no longer require access, your account is deactivated
2. Company administrators can permanently delete your account from the administrative dashboard
3. Once deleted, your account and all personal data will be permanently removed within 30 days
4. If you have questions about your account status, contact your supervisor or company IT administrator

5.4 Data Portability

As an employee, you may request a copy of your personal data through:

• Your company IT administrator, or
• The HR department

5.5 Opt-Out of Analytics

You cannot currently opt out of usage analytics while using the App, as this data is necessary for app functionality, improvements, and organizational reporting.

6. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

7. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You have the right to request deletion of your personal information. For B2B accounts, please contact your organization's administrator or contact us directly
• Right to Opt-Out: You have the right to opt out of the sale of your personal information (Note: We do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights:

• Contact your organization's administrator (for B2B accounts), or
• Contact us directly using the information below, and we will coordinate with your organization

8. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):

• Right of Access: You have the right to access your personal data
• Right to Rectification: You have the right to correct inaccurate personal data
• Right to Erasure: You have the right to request deletion of your personal data (for B2B accounts, coordinate through your organization's administrator)
• Right to Restrict Processing: You have the right to restrict how we use your data
• Right to Data Portability: You have the right to receive your data in a structured format
• Right to Object: You have the right to object to processing of your personal data
• Right to Withdraw Consent: You have the right to withdraw consent at any time

Legal Basis for Processing:

• Contract Performance: Processing is necessary to provide the App's services to your organization
• Legitimate Interests: Processing is necessary for our legitimate business interests and your organization's business needs
• Legal Obligation: Processing may be necessary to comply with legal obligations

To exercise these rights:

• Contact your organization's administrator (for B2B account management), or
• Contact us directly using the information below, and we will coordinate with your organization
• For data protection inquiries, you may also contact our Data Protection Officer (if applicable)

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the App, you consent to the transfer of your information to the United States and other countries where our service providers operate.

We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date at the top of this Privacy Policy
• Sending you a notification through the App or email (for material changes)

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

11. Third-Party Links

The App may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

12. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Consent

By using the App, you hereby consent to this Privacy Policy and agree to its terms.

Appendix: Data Collection Summary